Responsible Gaming at okbejee

At okbejee, we believe that online gaming and sports betting should be an enjoyable leisure activity — a way to experience the excitement of cricket betting during a BPL season, the thrill of slots, or the social energy of a live casino table. Gaming becomes a problem only when it ceases to be entertainment and begins to interfere with a player's financial stability, personal relationships, mental health, or day-to-day responsibilities.

okbejee is committed to maintaining a safe and responsible gaming environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. This commitment means we proactively build tools that help players stay in control, train our support staff to recognise and respond to problem gambling indicators, and provide clear, honest information about the risks associated with gambling.

Responsible gaming at okbejee rests on three core pillars: Prevention (stopping at-risk behaviour before it escalates), Protection (giving players the tools to manage their own gambling activity), and Support (connecting players who are struggling with professional help and immediate human assistance). Every policy, feature, and support resource described on this page reflects these three pillars in action.

We strongly encourage all players to read this page carefully, make use of the available tools, and to contact our responsible gaming team at any time if they have questions or concerns about their own gambling behaviour or that of someone they care about.

okbejee operates strictly as an 18+ platform. Gambling by individuals under the age of 18 is prohibited without exception. We enforce this requirement through a multi-stage identity verification process that every new player must complete before accessing real-money games or placing sports bets.

During registration, players are required to provide their date of birth and agree that they are at least 18 years of age. Before the first withdrawal — and in many cases before the first deposit — players must submit a valid government-issued identity document, such as a Bangladesh National ID (NID) card or passport, which confirms their age and identity. Accounts that cannot be age-verified are suspended pending document submission.

• Age declaration at registration: Every new okbejee account requires an explicit 18+ age declaration as part of the sign-up process.
• KYC document verification: Government-issued ID (Bangladesh NID, passport) is verified by our compliance team before full account access is granted.
• Account suspension for unverified players: Any account that fails to complete age verification within the required timeframe is automatically suspended until documents are provided and approved.
• Zero tolerance for underage gambling: If okbejee discovers at any point that a player is under 18 years of age, the account is immediately and permanently closed and all funds are returned after investigation.
• Parental controls guidance: We strongly encourage parents and guardians to use internet filtering tools to prevent minors from accessing gambling websites. Free parental control software is available for all major devices and operating systems.

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or others. It exists on a spectrum, from mild patterns of at-risk behaviour to severe addiction. The earlier problematic behaviour is identified, the easier it is to address.

The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem. If you recognise any of these signs in yourself or someone you know, we strongly encourage you to reach out to our support team or one of the professional organisations listed in the Support Resources section below.

okbejee provides a comprehensive suite of player protection tools that are accessible directly from your account settings panel. These tools are designed to put control firmly in the hands of the player — you decide your own limits, your own break periods, and your own level of engagement with the platform. All limit reductions take effect immediately; increases are subject to a mandatory review and cooling-off period to protect players who may be acting impulsively.

Self-exclusion is the most comprehensive player protection tool available at okbejee. It is intended for players who recognise that their gambling has become, or is at risk of becoming, harmful, and who want to take a significant, structured break from all gambling activity on the platform. Self-exclusion is a serious commitment and is enforced strictly.

During a self-exclusion period, your okbejee account will be fully suspended. You will not be able to log in, place bets, deposit funds, or participate in any promotional activity. Any remaining balance in your account at the time of self-exclusion will be available for withdrawal. Marketing communications will be suppressed for the duration of the exclusion period.

For players who feel they need a shorter break from gambling — or who simply want to establish healthy boundaries around their gambling activity — okbejee offers a time-out feature as a less permanent alternative to self-exclusion. A time-out allows you to pause your account for a defined short-to-medium period without triggering the full self-exclusion protocol.

• 24-Hour Time-Out: Suspend your account for a single day. Ideal after a losing session when you feel the urge to chase losses impulsively.
• 7-Day Time-Out: Take a full week away from all gambling activity. Your account remains accessible for withdrawal purposes only during this period.
• 30-Day Time-Out: A month-long cooling-off period that gives you meaningful time to reflect on your gambling habits and speak with support resources if needed.
• Custom Duration (up to 6 Weeks): If none of the standard durations suit your circumstances, contact our responsible gaming team to arrange a custom time-out period of up to 42 days.
• Deposit Limit in Bangladeshi Taka (৳): Set a maximum daily, weekly, or monthly deposit cap in ৳ directly from your account settings. This ensures your total gambling spend never exceeds your personal entertainment budget regardless of how many sessions you play.
• Limit Reduction — Instant Effect: Any request to reduce an existing deposit limit takes effect immediately, with no cooling-off period required. This ensures you can act quickly when you decide to tighten your spending.
• Limit Increase — 7-Day Cooling-Off: Requests to increase an existing deposit limit are subject to a mandatory 7-day review period before the higher limit becomes active. This safeguard protects against impulsive increases made during periods of heightened play.

To activate a time-out or adjust your deposit limits, navigate to the Responsible Gaming section of your okbejee account settings, or contact our support team at [email protected]. All requests are processed within one business day, and confirmation is sent to your registered email address.

If you or someone you care about is experiencing difficulties related to gambling, professional help is available. The organisations listed below provide free, confidential support to individuals affected by problem gambling — whether you are a player yourself or a family member concerned about a loved one's gambling behaviour. okbejee strongly encourages any player who recognises the warning signs described above to reach out to one of these resources without delay.

Seeking help is a sign of strength, not weakness. Gambling disorder is a recognised mental health condition and, like all such conditions, it responds well to timely, appropriate support. You do not need to be in crisis to benefit from speaking with a trained counsellor — early intervention is always more effective than waiting until the situation has escalated.

If you have questions about any of the tools, policies, or resources described on this page, or if you would like to take immediate action to protect yourself or someone you know, please contact our dedicated responsible gaming team using any of the channels below. All enquiries are handled with care, speed, and complete confidentiality.

Our support staff receive specialist training in responsible gaming and problem gambling awareness, and are equipped to help you navigate your options — whether that is setting a deposit limit, activating a time-out, initiating self-exclusion, or simply discussing your concerns in a supportive environment. Support is available 24 hours a day, 7 days a week, in alignment with Bangladesh Standard Time (UTC+6).