Privacy Policy — How okbejee Protects Your Data

When you register for and use the okbejee platform, we collect certain categories of personal data that are necessary to provide you with a safe, compliant, and personalised gaming experience. The table below outlines the main categories of data we collect, the specific data points within each category, and the primary purpose for which each category is processed.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily disclosed by a player in the context of a responsible gaming self-exclusion or problem gambling support request. In such cases, the data is processed solely to provide the requested support and is not used for any other purpose.

okbejee processes your personal data only for specific, legitimate purposes and only to the extent necessary to fulfil those purposes. We do not process your data in ways that are incompatible with the original reason it was collected. The following sets out the lawful bases and purposes for which we process each category of personal data.

• Account Creation and Management: We use your identity and contact data to create and maintain your okbejee player account, authenticate your login sessions, and manage your account preferences and settings.
• Age and Identity Verification: We are required to verify that all players are at least 18 years of age before permitting real-money gameplay. Your identity and KYC document data are used exclusively for this mandatory verification process.
• Payment Processing: Your financial data (bKash, Nagad, Rocket, Upay, or bank account details) is used to process your deposit and withdrawal requests in Bangladeshi Taka (৳) and to maintain an accurate transaction history for your account.
• Responsible Gaming Monitoring: okbejee uses your usage data — including betting amounts, session duration, and win/loss patterns — to monitor for indicators of problem gambling and to trigger responsible gaming interventions where appropriate, in accordance with our Responsible Gaming policy.
• Fraud Prevention and Security: Technical data including IP addresses and device identifiers are analysed to detect and prevent fraudulent activity, unauthorised account access, multi-accounting, and money laundering on the platform.
• Customer Support: Communications data is retained to allow okbejee support agents to provide informed, contextualised assistance when you contact us and to maintain a record of any disputes or escalations.
• Promotional Communications: Where you have explicitly consented to receiving marketing communications, we may use your contact data to send you information about okbejee promotions, bonuses (such as our welcome bonus up to ৳20,000), seasonal offers tied to BPL, IPL, Eid, or Pohela Boishakh, and new game launches. You may withdraw this consent at any time by contacting our support team.
• Legal and Regulatory Compliance: We process and retain certain categories of personal data as required by applicable anti-money laundering, counter-terrorism financing, and know-your-customer regulations. This processing is based on legal obligation and cannot be refused.

okbejee does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in order to operate the platform effectively and fulfil our legal obligations, we do share certain data with carefully selected third-party service providers and, in specific circumstances, with regulatory or law enforcement authorities. All third-party data sharing is governed by written data processing agreements that require recipients to maintain appropriate security standards and to use the shared data only for the specified purpose.

• Payment Service Providers: To process your deposits and withdrawals, we share necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers are regulated financial institutions operating under Bangladesh Bank oversight and maintain their own data protection obligations.
• Identity Verification Partners: We may engage third-party KYC and identity verification services to assist with document authentication and age verification. These providers process only the minimum necessary identity data and are contractually prohibited from using it for any other purpose.
• Game Software Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive anonymised session and gameplay data in order to operate their games correctly and maintain RNG certification. These providers do not receive your personally identifiable information unless required for a specific technical or compliance purpose.
• Platform Analytics and Security: We use third-party tools for aggregate platform analytics (to understand overall usage patterns and improve the player experience) and for cybersecurity and fraud detection purposes. Analytics data is anonymised or pseudonymised wherever technically feasible.
• Legal and Regulatory Authorities: okbejee may be required by law, court order, or regulatory directive to disclose your personal data to government authorities, law enforcement agencies, or financial intelligence units. We will always seek to notify affected players of such disclosures unless we are legally prohibited from doing so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the okbejee business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any material change to how their data is processed as a result.

okbejee uses cookies and similar tracking technologies (including local storage and session tokens) on the platform. Cookies are small text files placed on your device when you visit the platform. They allow us to recognise your browser, maintain your login session, remember your preferences, and collect aggregate information about how players navigate the platform. The table below describes the specific types of cookies we use and their purpose.

okbejee does not use advertising cookies, retargeting pixels, or third-party behavioural tracking cookies that build profiles of your browsing activity across websites other than okbejee.net.

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your account and using core platform features. Disabling functional or analytics cookies will not affect your ability to access the platform but may result in a less personalised experience. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in the support documentation for each browser.

okbejee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce our agreements. The retention periods applied to each category of data are set out below.

• Active Account Data: All personal data associated with an active okbejee account is retained for the full duration of the account relationship and for a minimum of five years following account closure, in order to meet anti-money laundering record-keeping obligations.
• Financial Transaction Records: Deposit, withdrawal, and bet transaction records in Bangladeshi Taka (৳) are retained for a minimum of seven years following the date of each transaction. This retention period reflects standard financial audit and AML compliance requirements.
• KYC and Identity Documents: Copies of identity verification documents (NID, passport, selfie images) are retained for five years following account closure or the completion of the KYC verification process, whichever is later. Documents are stored in an encrypted, access-controlled document management system.
• Customer Support Communications: Records of live chat conversations, support emails, and formal complaints are retained for three years following the resolution of the relevant issue, to support quality assurance processes and to provide an audit trail in the event of a regulatory inquiry.
• Technical and Usage Data: IP address logs and session data are retained for a maximum of 12 months from the date of collection, unless required for longer retention as part of an active fraud investigation or legal proceeding.
• Marketing Consent Records: Where you have consented to receive promotional communications, a record of that consent (including the date, channel, and scope of consent) is retained for the full duration of the consent period and for three years thereafter, to demonstrate compliance with our consent obligations.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (e.g., total number of BPL betting transactions in a given month) may be retained indefinitely for statistical purposes, as it no longer constitutes personal data once all identifying elements have been removed.

As a registered okbejee player, you have a number of rights in relation to the personal data we hold about you. okbejee is committed to facilitating the exercise of these rights in a timely and transparent manner. All rights requests should be submitted in writing to [email protected] from the email address registered on your okbejee account, along with sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of all personal data that okbejee holds about you. We will provide a structured summary of your data within 30 days of receiving a valid access request. There is no charge for a first-time access request.
• Right to Rectification: If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update basic contact information directly through your account settings panel. For corrections to KYC-verified data (name, date of birth, ID numbers), please contact our support team.
• Right to Erasure: You may request that okbejee delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other lawful basis applies), or where we have processed your data unlawfully. Note that the right to erasure is not absolute — where legal retention obligations apply (e.g., AML record-keeping), we are required to retain certain data even following an erasure request.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and we are considering that objection.
• Right to Object: Where okbejee processes your personal data on the basis of legitimate interests (e.g., for fraud prevention analytics), you have the right to object to that processing. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to okbejee in a structured, commonly used, machine-readable format (e.g., CSV or JSON), and to request that it be transmitted directly to another data controller where technically feasible.
• Right to Withdraw Marketing Consent: Where you have consented to receiving promotional communications from okbejee, you may withdraw that consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.

okbejee takes the security of your personal data seriously and has implemented a multi-layered set of technical, organisational, and procedural security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, our security programme is designed to meet the standards expected of a responsible online gaming operator serving the Bangladesh market.

• TLS/SSL Encryption: All data transmitted between your device and the okbejee platform is encrypted using Transport Layer Security (TLS 1.2 or higher). Our SSL certificate is maintained at all times and is verifiable via the padlock indicator in your browser address bar.
• Password Security: Account passwords are stored using cryptographic hashing with salt. okbejee does not store your password in plaintext. Our systems enforce minimum password complexity requirements and prompt you to update your password if suspicious activity is detected on your account.
• Two-Factor Authentication (OTP): okbejee offers optional but strongly recommended two-factor authentication via one-time passcode (OTP) delivered to your registered Bangladesh mobile number. This provides an additional layer of protection beyond your password for account login and withdrawal confirmations.
• Access Controls: Access to player personal data within the okbejee organisation is restricted on a strict need-to-know basis. Customer support agents, compliance officers, and payment team members are granted access only to the data categories required to perform their specific duties. All internal data access is logged and audited.
• Infrastructure Security: The okbejee platform is hosted on secure, dedicated infrastructure with firewall protections, intrusion detection systems, and regular security patching. Our systems undergo periodic security assessments to identify and remediate vulnerabilities.
• Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, okbejee will assess the breach within 72 hours of becoming aware of it and will notify affected players of any breach that is likely to result in a high risk to their personal data without undue delay.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way okbejee processes your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and to resolving any concerns in a fair and transparent manner.

Privacy Contact:
Email: [email protected]
Subject line: Privacy Policy Enquiry — [Your Account ID]
Support Hours: Available 24/7 (Bangladesh Standard Time, UTC+6)

We will endeavour to resolve all privacy enquiries within 30 calendar days of receipt. Where an enquiry is particularly complex or where you have submitted multiple concurrent requests, we may require up to 60 calendar days to provide a full substantive response, in which case we will notify you of the extended timeframe within the initial 30-day period.

Policy Updates: okbejee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, or improvements to our platform and services. When we make material changes to this Privacy Policy, we will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to the email address registered on your account. The updated Privacy Policy will take effect 14 days after the notice is posted, unless a shorter period is required by law. The effective date at the top of this page indicates when the current version of the Privacy Policy was last reviewed and updated. Continued use of the okbejee platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and contact us to close your account.